Refund and Return Policy – Minttopis

At Minttopis, we strive to provide you with the best mountaineering and camping equipment for your outdoor adventures. We understand that sometimes returns and exchanges are necessary, and we want to ensure that the process is as smooth as possible for you. Please take a moment to review our Refund and Return Policy to understand your rights and responsibilities when shopping with us.

1. Return and Refund Eligibility

We accept returns on most products within 30 days from the date of delivery. To be eligible for a return and refund, the following conditions must be met:

  • The product must be unused and in its original condition, including all packaging, tags, and accessories.
  • The product must be in resellable condition. We cannot accept returns on products that have been used or damaged.
  • Proof of purchase (order number or receipt) is required for all returns.

If your order meets these criteria, we will be happy to assist you with the return process and issue a refund.

2. How to Initiate a Return

To begin a return, please follow these simple steps:

  1. Contact our Customer Service Team:
    Email us at info@minttopis.com or call us at (561) 649-2803 to request a return authorization (RA). Please provide your order number and a brief explanation of the reason for the return.

  2. Return Authorization:
    Once we receive your request, we will review your return and issue a Return Authorization (RA) number, which you must include with the returned item. Please note that items returned without an RA number may not be processed.

  3. Ship the Item Back:
    After receiving the RA number, carefully pack the item in its original packaging (if available) to prevent damage during transit. Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.

  4. Refund Processing:
    Once we receive the returned item and inspect its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.

3. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability and are processed in the same way as returns. If the exchanged item costs more than the original, you will be required to pay the difference.

4. Non-Returnable Items

Certain items cannot be returned or refunded. These include:

  • Gift cards
  • Sale or clearance items
  • Used or damaged products (including outdoor gear that has been used, altered, or is no longer in resellable condition)

Please check the product description and ensure it is suitable for your needs before making a purchase.

5. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience. Please contact us within 7 days of receiving the item, and we will guide you through the return or exchange process. We will cover the cost of return shipping for defective or damaged items.

6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

7. Processing Time

After we receive your return, please allow 7-10 business days for us to process your refund or exchange. The time it takes for the refund to reflect in your account depends on your payment method:

  • Credit Card Refunds: Can take 5-7 business days to appear on your credit card statement.
  • PayPal Refunds: Typically processed within 1-2 business days.

8. Contact Us for Assistance

Our customer service team is here to help. If you have any questions or need assistance with a return, refund, or exchange, please contact us:

  • Email: info@minttopis.com
  • Phone: (561) 649-2803
  • Mailing Address:
    1001 W 28th Ave,
    Covington, LA 70433-1327, USA

Thank you for choosing Minttopis for your mountaineering and camping gear!